Information Technology
Data processing is an internal service division supporting the network hardware and software systems of its enterprise financial, business software solutions, and electronic mail, and Web-site. The division consist of Systems & Programming, and Computer Operations. Services are also provided outside of business hours to perform customer billings, backup and recovery procedures, and system support services.
Systems and Programming
This section is divided into two major areas: Systems, which is responsible for managing the system software and all applications residing on the AS400 computer system, and available windows servers. Development and installation of new systems and applications is coordinated and performed by this area. Responsibilities include maintaining, analyzing, and developing database program changes, communications, security functions, Program Temporary Fixes from manufacturer, assignment and re-allocation of system resources for utilization, system performance tuning.
Programming: This area is responsible for providing programming
support services, development and maintenance of its businesssoftware
which include JDE Financials, Timekeeping Systems (Kronos), In-House
developed tracking systems, and ACOM solutions. Efforts are ongoing
to Expand programming services to include WebSite management and development
of new and improved customer relations systems.
Currently the web-site is handled in-house but is limited to static
information. Demand for more dynamic and readily available information
via the web is constantly increasing. The need to hire a web-developer
to tackle these requests will be the focus point for FY’2008.
Computer Operations
This section is responsible for the day to day operations of GWA’s AS400 computer system and hardware peripherals. Computer Operations supports the day to day task of the production environment. Work schedule is broken down to 3 shifts, which are 7am-4pm, 8am-5pm, and 1pm-10pm.
Responsibilities include responding to system messages, coordination of established reading schedules and processes, file postings, nightly billing processes, report generation and distribution. In addition, Backup procedures, off-site storage management, file recovery assistance and spool file management is performed by this section.
In Lieu of a Network/PC Support section, this area is tasked for Host
system connectivity, PC maintenance and repairs, troubleshooting, and
serves as a help desk for user assistance all under the guidance of the
Systems & Programming Administrator.
Networking/PC Support
The
function of this new section is to manage the network hardware, configuration,
maintenance, troubleshooting and repairs of computer hardware and network
peripherals. Tasks include but not limited to managing the
agency servers, e-mail, network security, firewall, anti-virus and intrusion
detection systems.
